Reference

What You Agree To When You Use 9anine

These terms set out the rules between you and 9anine when you open an account, make deposits through bKash, Nagad or Rocket, and access the lobby. Access depends on your local law and eligible regions — read through before you proceed.

Account Eligibility RulesWallet Deposit TermsWithdrawal ConditionsAccount Suspension RightsJurisdiction Applicability
9anine What You Agree To When You Use 9anine
TERMS CONTACT PATHS

Reach Us About Your Account Terms

If a clause here is unclear, or you have a question about how a term applies to your specific account situation — a pending withdrawal, a wallet mismatch, or an account restriction — our support team can walk you through it. Contact hours and response times are shown inside your account dashboard after you log in.

Live Chat Open the chat window from your account dashboard. Agents handle terms queries, wallet verification questions, and account access issues directly in the thread.
Email Support Write to us with your account ID and the specific term you are asking about. We respond to account and terms queries in the order they arrive.
Help Centre The Help Centre inside your account covers common terms questions — wallet ownership rules, withdrawal conditions, and account suspension procedures in plain language.
HOW WE HANDLE THIS

Our Approach to Account Security and Data

Account security and data handling sit at the centre of how we run 9anine. Here is what that looks like in practice — not a policy statement, but the actual steps we take.

Session Security

Every login session uses an OTP sent to the mobile number on your account. No session opens without that step, which means access stays tied to the device you registered with.

Wallet Data Handling

We record the wallet type — bKash, Nagad, or Rocket — and the number you register for withdrawals. We do not store wallet PINs or intermediary credentials at any stage of the transaction.

Account Data Retention

We keep account records for as long as your account is active and for a period after closure as required by our operating obligations. You can request a summary of what we hold by contacting support with your account ID.

Requesting Changes

To update the wallet number tied to your account, contact support directly from within your logged-in session. We verify ownership before applying any change to payout destination details.

Common Questions About 9anine Terms

Real questions about how these terms work in practice — account eligibility, wallet rules, what happens if something goes wrong.

No. The wallet you deposit from must be registered in your own name. We match wallet ownership during withdrawal verification, so mismatched details will delay your payout and may trigger an account review.

Access depends on local law and eligible regions. If your location changes and the service is not available where you are, you should contact support to discuss your account status and any pending balance.

No. Each person may hold one account only. Duplicate accounts are grounds for suspension of all linked accounts. If you have lost access to your original account, contact support to recover it rather than opening a new one.

Send a request through the email support channel with your account ID and a description of what you need. We will confirm what account and transaction data we hold and how it is being used.

Account sharing, multiple registrations, attempted chargeback on a wallet transfer, and activity that violates these terms are all grounds for review or suspension. We notify you through your registered contact details when action is taken.

We post updated terms to this page and notify you through your account dashboard. Continuing to use the account after a change is posted means you accept the updated version. Check this page if anything looks different to what you remember.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.