Reference

How 9anine Handles Your Personal Information

Your personal data stays under your control. This policy covers what we collect when you use your account, make deposits via bKash, Nagad, or Rocket, and reach out to support — and it explains exactly how you can access, update, or remove that information.

Account data protectionbKash, Nagad, Rocket payment privacyRight to access your dataRight to request deletionSSL-secured account sessions
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9anine How 9anine Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to access the data we hold about your account, request a correction, or ask us to delete your information, our support team handles those requests directly. You can reach out any time through live chat inside your account, by email, or via the help form — whichever channel works for you on mobile. We aim to respond to data requests within the timeframe required by applicable law in your eligible region.

Team online

Live Chat

Open your account on mobile or desktop and use the live chat widget. This is the quickest path for data access or deletion requests.

Email Support

Send your data request to our support address from the email linked to your account. Include your account username so we can locate your record quickly.

Help Form

Use the in-account help form to submit a written privacy request. Attach any relevant transaction references if your request relates to a bKash, Nagad, or Rocket payment record.

DATA HANDLING STANDARDS

Security, Cookies, Retention and Account Access

We apply SSL encryption across every account session, which means your login, deposit flow, and personal details travel over a secured connection. Cookies on our platform serve two purposes: keeping your session active so you stay logged in as you move between the lobby and your wallet, and helping us understand which parts of the platform you use so we can improve them. You can manage non-essential cookies through your browser settings without affecting your account access. Data retention follows fraud-prevention and legal requirements in your eligible region — we do not hold your information longer than necessary.

SSL Encryption

Every account session runs over SSL. Your login credentials, payment references, and personal details are encrypted in transit between your device and our servers.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand platform usage. You can disable non-essential cookies via your browser without losing account access.

Data Retention

We keep your account data only as long as required by fraud-prevention obligations and applicable law. Once those periods pass, records are deleted or anonymised.

Account Security

If you notice a login you do not recognise, reach out via live chat straight away. We can review session logs and, if needed, secure your account and payment wallet immediately.

Common Questions About Your Privacy on 9anine

These are the questions we hear most often about how we handle account data, payment records, and your rights under this policy.

We collect your registration details — name, contact information, and payment method. When you deposit via bKash, Nagad, or Rocket, we record the transaction reference for account reconciliation. We also collect device and session data for security purposes.

No. Your mobile wallet PIN and credentials stay entirely within the bKash, Nagad, or Rocket apps. We only receive a transaction reference number to confirm and process your deposit.

Contact our support team via live chat inside your account, by email, or through the in-account help form. Use the email address linked to your account so we can locate your record and respond within the applicable timeframe.

Yes. Submit a deletion request through live chat or email. We will process it subject to any retention obligations required by fraud-prevention rules and applicable law in your eligible region.

We share data only with payment processors (to handle bKash, Nagad, Rocket transactions) and fraud-detection services. We do not sell your personal information to third parties for marketing.

Access and the specific rights available to you depend on your local law and eligible region. If you are accessing from Bangladesh, availability is subject to local regulations. Contact support if you have questions about your specific situation.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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