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What You Need to Know Before You Play

9anine operates under a clear set of conditions that govern your account, your deposits via bKash, Nagad, or Rocket, and your eligibility to access our lobby.

Account eligibility rulesbKash, Nagad, Rocket coveredJurisdiction-dependent accessData and privacy handled clearlySupport via live chat and email
9anine What You Need to Know Before You Play
DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account Access

Your account data — including wallet references, transaction history, and login records — is stored securely and used only to operate your account and comply with our obligations. We do not sell personal data to third parties. Cookie usage on the site covers session management and basic analytics; you can adjust cookie preferences from the site settings page. Account retention follows a defined schedule: inactive accounts are flagged after a set dormancy period and you are notified by email before any action is taken.

Data Retention

We keep your transaction records and account data for the period required under our operational policy. You can request a copy of your data via the email support channel at any time.

Cookie Policy

Session and analytics cookies are active by default. No advertising-network cookies are placed without a separate consent layer. Adjust your preferences under site settings at any time.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact us immediately via live chat to freeze the account.

Data Requests and Changes

To update registered details — including the wallet number linked to bKash, Nagad, or Rocket — submit a request through email support with your account ID and a clear description of the change needed.

REACH OUR TEAM

How to Contact Us About Legal or Account Matters

If you have a question about these terms, an account action you don't recognise, or a transaction through bKash, Nagad, or Rocket that needs clarification, our support team handles it directly. Raise your query through live chat in the lobby, send us an email, or use the in-app help form on mobile — all three paths reach the same team.

Live Chat Open the lobby on any device and tap the chat icon. Our team picks up account and legal queries directly — no automated routing for billing or transaction disputes.
Email Support Send your query to our support address from the email tied to your 9anine account. Include your bKash, Nagad, or Rocket transaction reference for faster resolution.
In-App Help Form Available on mobile under Account Settings. Fill in the form with your query type and account details — the team responds to the address on file.

Common Questions About Our Terms and Your Rights

These are the questions we get most often about account rules, data, and how our terms apply to Bangladesh accounts.

Access depends on your local law and the eligible regions we serve. It is your responsibility to confirm that online gaming is permitted in your location before creating an account.

Withdrawals will not clear until the wallet holder name matches the registered account name. Contact support via live chat to resolve a name mismatch before requesting a withdrawal.

Yes. Send a request from your registered email address to our support team. We will provide a summary of the data held against your account within a reasonable timeframe.

Log the dispute through our live chat or email support within 72 hours of the round closing. Include your account ID and the round reference shown in your game history.

Accounts flagged as inactive after a defined dormancy period will receive an email notification. No action is taken without prior notice sent to your registered address.

We update these terms when our operational or legal obligations change. Continued use of your account after a posted update means you accept the revised terms as of that date.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.